Tuesday , October 26 2021

Apple acknowledges data loss error on iPhone X screen and MacBook Pro



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In a nutshell

  • Some iPhone X screens do not respond appropriately to the user's touch, Apple said.
  • The company offers a free replacement screen for affected people.

Apple has admitted that some iPhone X owners are having trouble displaying their smartphones.

"Apple has determined that some iPhone X displays can suffer touch problems due to parts that can fail in the display module," the statement said.

The problem is that some or all of the screen may respond even if the touch or touch is unresponsive, intermittently untouched, or untouched.

Keep your iPhone warm this winter. (Photo: Getty)
Some people say that the screen of iPhone X may be less responsive (Photo: Getty)

iPhone X was sold in the UK in November 2017 and priced at £ 999. It has since been replaced by the iPhone XS starting at £ 999.

Users who are experiencing this issue with iPhone X will receive a free replacement display after their device is scanned.

If the customer has previously paid to replace the screen on iPhone X and thinks it was affected by the problem, Apple encourages the customer to ask about the refund request.

"If your iPhone X has damage that compromises its ability to perform such repairs as a cracked screen, you must resolve the problem before service. In some cases, additional repair costs may be incurred.

We noticed another issue with the drive on some 13-inch MacBook Pro computers sold between June 2017 and June 2018.

The limited number of 128-GB and 256-GB SSD drives used in the MacBook Pro without interaction includes defects that can lead to data loss and failure of the drive.

Customers with these drives have a free drive service and can verify that their computer is eligible through the Apple website.

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