Saturday , May 28 2022

Higher street chains gave incorrect information about deadly allergens to society


Five of the largest street-restaurant and cigarette chains came from false or misleading information about potentially deadly allergies to customers.

Undercover journalists who worked for the BBC visited a host of sites, where they were as clients of allergies. They said they had given a bad advice to Pizza Hut, Nando's and Frankie and Benny's, as well as on the coffees, Starbucks and Costa.

The investigation came to recent comments by a coroner saying that he wrote to the government about the death of Natasha Ednan-Laperouse, which was an anaphylactic response, after he had a sandwich from Pret In Manger, there was no allergy advice about her wrapper.

The latest subliminals, launched in the BBC's Watchdog Live program, were criticized by Rasel Shahid, his sister Shahida died in 2015 to offer her a keucerborker They had been marinated in buttermilk, despite the restaurant staff they had a dairy allergy.

"The death of Shahida was totally offensive. If Shutter Milk was properly and correctly marked, Shahida would still be here, that's so effective that it was right to have proper cards," he told the program.

The parent reporters try five companies from six restaurants chains and found that only Pizza Express has given only learned, correct allergen information.

Frankie & Benny 's

In one part a journalist may have been told that a dish does not contain a cellar. On another, a rapporteur was asked to keep in agreement and to say that the restaurant could never guarantee that a dish was completely free of allergens, gluten. The staff told the BBC's reporters the form "saves us back".

The oldest company says the "hard-hit" is by the BBC report. "We fully understand the need for detailed news feeds and takes our obligations on allergy extra seriously."

Costa Coffee

On one occasion, the BBC's report was told that a few pieces did not contain milk – despite a staff member consulting the general book of the store.

The company said, "On this occasion, the team member failed to complete the right procedure and get the wrong information. This is clearly not acceptable and we have accompanied the guidance and best practices for all stores."

Pizza Hut

The allergy book was incomprehensible to the reporter and a staff member, to try to investigate whether or not two mammals exist. Everyone was referred to as the ingredient online.

In Pizza Hut Restaurants say this: "In this specific instance, the information provided in the book provided correctly, but we have received this feedback and added photos to our menus this week, # 39; continue to our nutritional information. "

Nando 's

A reporter was told wrong that a citizen did not have a senior before the information was corrected.

The company said his directors usually deal with people with allergies personally. "It is a fact that this process has been perfectly suited to this occasion. As a result of our priority, we have all our employees know how to handle the processes and their importance in".


A heart-hearted therapist said, first of all, a lemon loaf cake, which has amounts in ingredients, does not contain nuts – before the administration still has a risk of nutritional contamination.

Starbucks said security its highest priority. "At this point, we are short of this effort and we do not meet our own high standards. We have this problem with our team in the shop in question and we have contact details with all our UK shops to strengthen our standards and expectations. "

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