One mother seems to have exceeded the monthly broadband limit for Slugger with Vodafone's Internet usage fee of $ 7,000.
Kerry Law lives in Kaiwaka, northern Auckland, and has a rural sale contract with a 120-pound Vodafone.
However, after her family crossed the Internet limit on school holidays, she received a text warning her that there was a huge bill coming. It took us a few weeks to get Vodafone's answer.
"I thought I would throw it up," the law said.
"I am so sick through trials."
She received a text message from Vodafone saying she had "excessive use of the Internet."
"But I was away from the weekend and I thought" Oh my god. "
She was immediately told that she did not cost extra because she bounced the Border Phone and did not buy any additional data from the call center.
But that was not the case.
In the past, her 120 gigabyte was cut when it reached the limit, but not this time.
"They usually tell me & # 39; Wi-Fi! & # 39;
"As soon as I called about 11 times, I got a phone call from a really rude manager, and I was really angry with her, she was accusing me of buying extra flexi data, I can not actually see it, what happened?"
Ms Law is an eight-year-old girl with two boys, one mother of 13 and 10 years old and twins.
She said none of them would have called and approved the extra data.
Vodafone applied for additional Flexi data on October 7, but "I'm really confident that no one has used the Internet until October 12.
"It was horrible because I did not even have a vehicle worth it to pay the bills.
"I can not even talk to Vodafone because nobody knows what they do at the call center."
However, after the RNZ checkpoint contacted the company yesterday, a $ 7,000 bill was filed under the law, with the Mys Law paying for the next two months.
"But I would rather pay $ 84 than $ 7,000."
She said she would change the company and use local suppliers.
A spokesman for Vodafone said it will review how to claim additional data.